Effective date: May 25, 2018
What this policy covers
At dGB Beheer BV and its subsidiaries (here collectively called “dGB Earth Sciences”), we respect your privacy. We want to ensure that you get the information, content, and experiences that matter most to you. dGB Earth Sciences is committed to protecting the privacy of its members, customers, volunteers, and other contacts. This policy also includes collecting data about the usage of the OpendTect software, as well as the usage of the dgbes.com, opendtect.org websites and the OpendTect Prostore website (prostore.dgbes.com).
Scope
This privacy policy applies to all personal data processed by full-time and part-time employees, volunteers when acting on behalf of dGB Earth Sciences, contractors and partners doing business on behalf of dGB Earth Sciences, as well as all legal entities, all operating locations in all countries, and all business processes conducted by dGB Earth Sciences.
- What information do we collect?
- How we use your information
- How we store and secure your information
- How to control and access your information
- Cookies and other technical information
- OpendTect software
- Other important privacy information
- How will you know if the Privacy Policy is changed?
- Contact information
What information do we collect?
dGB Earth Sciences collects the following personal data in line with the use purposes explained in a subsequent section:
- Your name and contact details
- Online profile data/usage
- Communication information including dGB Earth Sciences Online Support communications
- Purchasing and payment information
- Registration and participation in dGB Earth Sciences events and activities
- Subscription preferences
- Information about the device(s) you use
- Information about service usage
- Cookies
- Authentication data
- Location information
- Author and peer review information
- Other information you upload or provide to us
How we use your information
dGB Earth Sciences uses (and, where specified, shares) your personal information for the following purposes:
To process transactions. dGB Earth Sciences uses personal information such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your order, donation, subscription, event participation, or membership. We use financial/credit card and payment information to process your order and may need to share some of this information with delivery services, credit card clearing houses, and other third parties to complete the transaction.
To provide support or other services. dGB Earth Sciences may use your personal information to provide you with support or other services that you have ordered or requested. dGB Earth Sciences may also use your personal information to respond directly to your requests for information, including registrations for newsletters, webinars, or other specific requests, or pass your contact information to the appropriate dGB Earth Sciences distributor or reseller for further follow-up related to your interests.
To provide information based on your needs and respond to your requests. dGB Earth Sciences may use your personal information to provide you with notices of new product releases and service developments.
To provide online forums and social networks. Some services available on the websites permit you to participate in interactive discussions, post comments, opportunities, or other content to a bulletin board or exchange, or otherwise engage in networking activities. Some of these services are moderated; all may be accessed for technical reasons (for example, for improvements or fixes). dGB Earth Sciences does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit personal information to these forums or social networks and tailor any content you submit appropriately and in accordance with the relevant terms of use. You should also review any additional terms and conditions that may govern your use of these services, including terms related to sharing your personal information and receiving communications.
To administer products. dGB Earth Sciences may contact you if you purchase products to confirm certain information about your order (for example, that you did not experience problems in the download process). We may also use this information to confirm compliance with licensing and other terms of use and may share it with your company/institution.
To select content, improve quality, and facilitate use of the websites. dGB Earth Sciences may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions, and preserve order information between sessions).
To assess usage of dGB Earth Sciences products and services. dGB Earth Sciences may track your usage of dGB Earth Sciences products and services to determine your level of usage, and those usage statistics may be made available to dGB Earth Sciences’s content licensors and your company/institution.
To communicate with you about a meeting, conference, or event. We may communicate with you about a meeting, conference, or event hosted or co-sponsored by dGB Earth Sciences or one of our business associates. This may include information about the event's content, event logistics, payment, updates, and additional information related to the event. Information you provide when registering for or participating in a conference managed or co-sponsored by parties, other than or in addition to dGB Earth Sciences may be shared with those parties, and the treatment of such information is further subject to the privacy policies of those parties. dGB Earth Sciences and its conference co-sponsors may contact you after the event about the event, subsequent iterations of the event and related events. Please note that dGB Earth Sciences conference, meeting or event organizers, co-sponsors, exhibitors, and other third parties may directly request your personal information at their conference booths or presentations. Providing your information to them is optional, and you should review their privacy policies to address your particular needs and concerns about how they will treat your personal information.
To assist in your participation in dGB Earth Sciences activities. dGB Earth Sciences will communicate with you, if you are participating in certain dGB Earth Sciences activities such as dGB Earth Sciences conferences, authoring or reviewing an dGB Earth Sciences periodical article, or dGB Earth Sciences humanitarian activities. dGB Earth Sciences may send you information related to those activities.
To engage with third parties. dGB Earth Sciences may share your personal data with third parties in connection with services that these individuals or entities perform for or with dGB Earth Sciences. These third parties are restricted from using this data in any way other than to provide services for dGB Earth Sciences or for the collaboration in which they and dGB Earth Sciences are contractually engaged. These third parties are carefully selected by dGB Earth Sciences and obligated to keep your data secure. From time to time, we may also share your information with third parties whom we think might provide content, products, or services of interest to you.
To protect dGB Earth Sciences content and services. We may use your information to prevent potentially illegal activities and to enforce our terms and conditions. We also use a variety of technological systems to detect and address anomalous activity and to screen content to prevent abuse, such as spam. These efforts may, on occasion, result in a temporary or permanent suspension or termination of some functions for some users.
To get feedback or input from you. In order to deliver products and services of most interest to our customers, from time to time, we may ask members, customers, volunteers, and website visitors to provide us input and feedback (for example through surveys, usability studies, focus groups).
To protect dGB Earth Sciences information assets as well as your own personal data. The dGB Earth Sciences Information Security Program protects the confidentiality, integrity, and availability of dGB Earth Sciences information assets by following a risk management approach based on policies, standards, guidelines, and procedures to meet security objectives while supporting business and operational goals.
How we store and secure your information
Information storage and security
dGB Earth Sciences may store your information in databases controlled by dGB Earth Sciences and third parties to which dGB Earth Sciences has outsourced the management of such databases. This information may be used to realising the above purposes. We will not put your email address(es) to newsletters or similar email lists without getting your explicit consent.
dGB Earth Sciences is committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable administrative, organizational, technical and physical procedures to safeguard and secure the information. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability. We regularly test our websites, databases, systems and other assets for security vulnerabilities.
How long will we keep your information?
dGB Earth Sciences will not keep your information any longer as necessary for complying with any legal obligations to which dGB Earth Sciences are subject.
How to control and access your information
Your rights
At any time, you have the right:
- To request access to or a copy of any personal information which dGB Earth Sciences hold about you
- To rectification of your personal information
- To ask us to delete your personal information
- To withdraw consent to our processing of your personal information
- To ask us to stop or start sending you marketing messages
- To restrict processing of your personal information
- To data portability in certain circumstances
- To object to your personal information being processed in certain circumstances
Any request from you for access to or a copy of your personal information must be in writing to
How you control your information
You can control the information we have about you and how we use it in several ways:
- If you are a registered user, you can review, revise, and correct the personal data that you have provided to dGB Earth Sciences via https://prostore.dgbes.com/account/ or the Google group settings of the OpendTect Announce, Users or Developers mailing lists
- Use the unsubscribe method provided in our various communications
Cookies and other technical information
Logging practices
dGB Earth Sciences automatically records the Internet Protocol (IP) addresses of visitors. The IP address is a unique number assigned to every device on the internet. Generally IP addresses do not change (it is “static”) and thus could be associated with the network you are using to visit our websites and using our services. The IP address that we collect may contain information that could be deemed identifiable.
As well as recording the IP addresses of visitors, dGB Earth Sciences may also keep track of the URLs that visitors used to visit dGB Earth Sciences' website and the search terms they used to find it. We keep track of the pages visited on dGB Earth Sciences' website, the amount of time spent on those pages and the types of searches done on them. Your searches remain confidential and anonymous. dGB Earth Sciences uses this information only for statistical purposes to find out which pages users find most useful and to improve the website.
dGB Earth Sciences also captures and stores information that you transmit. This may include:
- Browser/Device type/version
- Operating system used Media Access Control (MAC) address
- Date and time of the server request
- Volume of data transferred
External links behaviour
Some of dGB Earth Sciences' websites link to other sites created and maintained by other public- and/or private-sector organizations. dGB Earth Sciences provides these links solely for your information and convenience. When you transfer to an outside website, you are leaving the dGB Earth Sciences domain, and dGB Earth Sciences' information management policies no longer apply. dGB Earth Sciences encourages you to read the privacy statement of each external website that you visit before you provide any personal data.
Cookies and web beacons
By using or accessing the website, you are consenting to dGB Earth Sciences’ use of cookies as follows:
Cookies and web beacons are electronic placeholders that can be placed on your device by websites to track your individual movements on that website over time. dGB Earth Sciences is using like most websites cookies for a variety of purposes to improve your online experience, for analytics and for marketing. Specifically we use cookies on the websites for the following purposes:
- Analytical purposes: we use cookies to analyze user activity in order to improve the website. For example, using cookies we can look at aggregate patterns like the what pages users find interesting. We can use such analysis to gain insights about how to improve the functionality and user experience of the website. We use third party services, such as Google Analytics to analyse data from the visitor’s browsing.
- Your preferences: we use cookies to store certain user preferences on our websites. For example, we may store the recent searches you have performed in a cookie so that we can allow you to easily repeat those searches when you return to our website. We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.
No more cookies?
You can change the settings in your browser so that your won’t get new cookies from our websites. Also you can delete cookies with your browser. If you choose to disable cookies it might be that you will not be able to use all functionality of our websites. Please look into your browser instructions or the “help”-function of your browser to learn more about the cookie settings and how to remove cookies.
Do Not Track (DNT)
The online advertising industry has self-regulatory initiatives designed to provide consumers a choice in the types of ads they may see online and to conveniently opt-out from online behavioural ads served by some or all of the companies participating in these programs. Our websites do not respond to DNT consumer browser settings.
OpendTect software
The OpendTect software collects anonymous data from the computer environment that it is running on:
- Update checks: OpendTect, as well as the OpendTect installer, collects a unique system ID as well basic system property such as number of CPU’s, amount of memory when contacting the backend servers for new software releases. The unique system ID is hashed, and cannot be traced back to an individual user. The collected information is used together with the IP address of the request to monitor global software usage, user location (country only) as well platform statistics.
- Crash reports: in the event of a malfunction of OpendTect, a crash report is generated. This crash report contains information that will help OpendTect’s developers to locate and fix the issue. The crash report is a text-file that contains:
- Technical information about the crash.
- Technical information about the computer such as amount of memory, number of computer cores and a unique system ID. The unique system ID is hashed, and cannot be used to identify the user.
- Any comments and/or email the user adds to the crash report before sending it.
- The IP address of the user.
All data is viewable in clear text before it is transmitted. No data is transmitted without the active consent of the user. No application data, such as OpendTect projects (or parts thereof) is transmitted. The collected information is used by OpendTect’s developers to investigate the cause of the malfunction. If the user has identified himself in the comments he added, the crash report will be added to the user’s file by OpendTect’s developers, and OpendTect’s support may contact the user for more information, or to inform the user of fixes to the issue.
Other important privacy information
Personal data about minors and children
dGB Earth Sciences does not knowingly collect data from or about children under 16 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 16, please contact us at
Collaboration with authorities
dGB Earth Sciences will ensure proper communication with the relevant regulatory authority for privacy. In case of privacy issues, data breaches and/or complaints dGB Earth Sciences will lead investigative action, complaint handling and data breach notification. dGB Earth Sciences will also monitor regulatory changes and consult the regulatory authority where implementation of a regulatory or technological change leads to doubt.
Transfer of information to other countries
As a global organization, dGB Earth Sciences engages in a number of international activities. In connection with the management of those activities, dGB Earth Sciences may transfer information to other countries. By submitting your information to dGB Earth Sciences via the websites, or in connection with your interactions with dGB Earth Sciences offline, you consent to such transfers and to the processing of this information in other countries.
Responses to legal requests
dGB Earth Sciences reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law. In the event of bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this privacy policy will apply to your information as transferred to the new entity.
Your European Union privacy rights
Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject. To request information about or avail yourself of those rights, please send an email to
Your California privacy rights
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with dGB Earth Sciences is primarily for personal, family, or household purposes, you may request certain data regarding dGB Earth Sciences’ disclosure, if any, of personal information to third parties for the third-parties’ direct marketing purposes. To make such a request, please send an email to
How will you know if the Privacy Policy is changed?
dGB Earth Sciences may update its Privacy Policy from time to time. We will post any privacy policy changes on this page, and if the changes are significant, we will notify you by email if your email is on one of dGB Earth Sciences’ mailing lists. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact information
If you have any questions or concerns about this Privacy Policy or about the use of your personal information, please feel free to contact us:
dGB Earth Sciences
Nijverheidstraat 11-2
7511 JM Enschede
The Netherlands
dGB Earth Sciences BV is registered at the Dutch Chamber of Commerce with number 08111182.
Domicile
The use of dGB Earth Sciences’ websites and downloads of it, and the operations of these terms and conditions, shall be governed by the laws of The Netherlands. The courts in The Netherlands have exclusive jurisdiction over any dispute arising out of the use of dGB Earth Sciences’ websites.